Refund policy

Last Updated: 06/21/2026

At Rivora, customer satisfaction is important to us. We carefully source and inspect our products to ensure they meet our quality standards. Please review the following policy regarding returns, replacements, and refunds.

Eligibility for Returns & Refunds

Returns, replacements, and refunds are only available under the following circumstances:

• The product arrived damaged during transit.
• The product arrived defective or non-functional.
• You received an incorrect item.

We do not accept returns or provide refunds for:

• Buyer's remorse or change of mind.
• Ordering the wrong product.
• Products that have already been installed, modified, or used.
• Minor variations in color, finish, or appearance due to screen settings or photography.
• Delays caused by shipping carriers, weather, customs processing, or circumstances outside our control.

Reporting an Issue

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

To submit a claim, please use our Contact Us page and provide the following information:

• Full Name
• Order Number
• Email Address Used for the Order
• Product Name
• Description of the Issue
• Clear Photos of the Product
• Clear Photos of the Packaging
• Clear Photos of the Shipping Label

Failure to provide the requested information may delay the review process.

Review Process

Once your request has been received, our support team will review the information provided and determine the appropriate resolution.

Depending on the situation, Rivora may offer:

• A replacement product
• Replacement parts
• A partial refund
• A full refund
• Another reasonable resolution at our discretion

Additional information or photographs may be requested during the review process.

Return Authorization

Do not return any product without first receiving authorization from our support team.

Unauthorized returns may be refused and returned to the sender.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Replacement Orders

If a replacement is approved, processing and shipping times may vary depending on product availability and warehouse location.

Limitation of Liability

Our liability for any approved claim shall not exceed the purchase price paid for the affected product.

Policy Changes

Rivora reserves the right to modify this policy at any time without prior notice. Any updates will be posted on this page.

Questions

If you have any questions regarding this policy, please contact us through our Contact Us page, and a member of our support team will be happy to assist you.